Training
Most security awareness programs are compliance theater — annual video, quarterly phishing simulation, click-rate that stays stubbornly high. We deliver training built and led by senior practitioners — the same operators who handle our consulting and IR engagements — with curricula that reflect current threats, current tools, and the workflows your team actually uses.
Overview
White-glove support for users who cannot be left on hold.
The Pressure
When senior practitioner time is expensive, support response becomes a measurable business metric — and a security control.
- AmLaw partner billable rates turn a twenty-minute help-desk delay into a four-figure cost.
- Healthcare clinician time is the constraint on patient throughput, and financial-advisor and trading-floor productivity is bounded by IT response.
- The help desk is now an attack surface — recent identity-driven intrusions began with help-desk social engineering, making generic workflows a regulator-relevant security control, not just an operational concern.
- AI-augmented tooling is making the fundamentals more visible, not less — raising the bar on what good support looks like.
- Domain-specific platforms (legal DMS, healthcare EHR, financial trading systems) demand support depth that generic queues cannot provide.
The Gap
Most help desks are throughput operations — and your most expensive people pay for it.
- Calls get queued and tier-one'd, so partners, rainmakers, executives, clinicians, and trading-desk operators wait twenty minutes for someone offshore reading from a script.
- The real cost isn't the help-desk fee — it's the billable hour lost waiting.
- Domain-specific workflows — DMS for law firms, EHR for healthcare, Bloomberg and trading platforms for finance — are typically not handled at depth.
- Help-desk social engineering is not adequately defended against in generic operations.
- Tier transfers bounce the user across teams instead of resolving the issue at first contact.
How We Help
Our white-glove help desk is built for the user who cannot tolerate friction.
- Provide named senior US-based technicians with sub-five-minute live pickup and after-hours coverage for partner and executive escalations.
- Operate domain-aware workflows at depth for law firms (iManage, NetDocuments, eDiscovery, eSignature), healthcare (Epic, Cerner, Meditech), and finance (Bloomberg, Aladdin, trading platforms).
- Harden identity-verification protocols against help-desk social engineering, including out-of-band verification and named-technician escalation paths.
- Route direct escalation to the infrastructure team — no tier transfers.
- Pair with our Endpoint Management, Identity Operations, and Network Operations managed services for full-stack accountability when issues span multiple layers.
Your most expensive people get back to work fast, and the help desk stops being your weakest security link.
Capabilities
What we deliver
Security Awareness Programs
All-staff phishing simulations, policy training, role-based modules. Designed to actually change behavior — not just check a compliance box.
Technical Training
For your engineers and analysts: cloud security, secure SDLC, EDR/SIEM operations, IR procedures. Hands-on, in your environment.
Executive Cyber Briefings
Board and C-suite briefings on threat landscape, regulatory shifts, and what to ask the CISO. Plain English, decision-relevant.
Tabletop Exercises
Scenario-based exercises for executives, IR teams, communications, legal. Find plan gaps before reality does.
Role-Based Curricula
Custom curricula for developers, IT operations, finance teams, legal — security training that actually applies to their job.
Train-the-Trainer
Build your internal training capability so the program scales without us forever.
Train your people. Change your security posture.
Let's talk about your awareness program, technical curriculum, or tabletop cadence.